Refund Policy

Free trial

Every new workspace receives a 7-day Pro trial with no card required. When the trial ends the workspace is automatically converted to the Free plan; you are never charged unless you actively subscribe.

Monthly subscriptions

You can cancel a monthly subscription at any time from Settings → Billing. Cancellation stops future renewals; you retain paid access until the end of the current billing period. We do not pro-rate refunds on cancelled monthly subscriptions.

First-time monthly customers can request a full refund within 14 days of the first charge if the product does not fit. Email billing@abwatcher.com with your workspace name and we will refund and cancel the subscription. This applies once per organisation.

Annual subscriptions

Annual subscriptions can be refunded on a pro-rata basis within the first 30 days of the initial term. After the first 30 days, cancellation stops future renewals and paid access continues until the end of the term; unused months are not refunded.

Failed payments

If a payment fails we will attempt to retry the charge over the following 14 days and email you before we downgrade the workspace to the Free plan. Adding a new payment method during that window resumes the subscription automatically.

Chargebacks

If you initiate a chargeback for a charge you believe is incorrect, please contact us first at billing@abwatcher.com. We can usually resolve the issue directly and faster than the bank dispute process.

How to request a refund

Email billing@abwatcher.com from the email address associated with the workspace owner. Include the workspace name and the reason for the refund. We respond within 3 business days and refunds land back on your original payment method within 5-10 business days after we process them.

Contact

See our Terms of Service for the full billing terms and our Privacy Policy for how we handle your data.