CRO Glossary
Estimand
The precise quantity a test is designed to estimate, defined before the experiment runs, such as average treatment effect on exposed users.
An estimand is the formal definition of what exactly you're trying to measure — the target parameter — as distinct from the estimator (the statistical method used to compute it) and the estimate (the actual number you get). In experimentation, sloppy thinking about the estimand is a quiet source of misleading results: two teams can both report 'the effect of the new checkout flow' while actually measuring different things, such as the effect on all users randomized versus the effect only on users who actually saw the new flow.
Getting the estimand right matters because it determines your analysis population, your metric window, and how you handle dilution from non-compliance (users assigned to treatment who never actually experienced it). A vague estimand leads to p-hacking-adjacent decisions after the fact — picking whichever population or window makes the result look best — even without any bad intent.
Concretely, imagine testing a new onboarding email for new signups. One valid estimand is the intent-to-treat effect: the average effect of being assigned to the new email, across everyone randomized, including people whose email bounced or went to spam. Another is the effect on the compliers: users who were assigned and actually opened the email. These can produce very different numbers — the first is diluted by non-delivery, the second is cleaner but requires assumptions to estimate without bias (e.g., instrumental variables).
Best practice is to write the estimand explicitly in the experiment design document before launch: whose behavior, over what window, compared to what counterfactual, measured how. It sounds academic, but it's the difference between a result that replicates and one that quietly means something different every time someone re-pulls the numbers.
Related terms
Above vs Below Median Split
A segmentation technique that divides users into two groups at the median of a metric to compare high and low engagers.
Qualitative Feedback Loop
A recurring process of collecting and acting on user comments, session recordings, and survey responses to inform test hypotheses.
Experiment Metadata
The structured record of who, what, when, and how for a test — hypothesis, owner, dates, variants, and metrics used to track and audit it.
Pre-Test Analysis
The upfront work of validating traffic, metrics, and baseline data quality before launching an experiment.
Above-the-Fold vs Below-the-Fold Messaging Hierarchy
How the order and prominence of value-proposition messaging is split between the visible screen and the rest of the page.
Experiment Contamination
When a control or variant group is unintentionally exposed to the other condition, corrupting the comparison.
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